Privacy Policy

Last updated: 16 October 2026

  1. INTRODUCTION

At Kai.Ros, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Kai.Ros collects, uses, stores and protects personal information when you visit our website, create an account, place an order or contact us.

We aim to handle your personal information responsibly and in accordance with applicable South African legislation, including the Protection of Personal Information Act, 2013 (POPIA), and other applicable consumer and electronic communications laws.

By using our website, you acknowledge that your personal information may be processed as described in this policy.

  1. PERSONAL INFORMATION WE COLLECT

Depending on how you use our website, we may collect the following information:

Personal and contact information

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address

Order and transaction information

  • Products ordered, including selected sizes and colours
  • Order history and order reference numbers
  • Payment status and transaction references
  • Information required to process returns, refunds or customer enquiries

Account information

  • Username and account details
  • Information associated with your customer account
  • Preferences and saved details you choose to provide

Technical information

  • IP address
  • Browser and device information
  • Website usage information and cookie data, where applicable

We only aim to collect information that is reasonably necessary for operating our online store, processing orders, providing customer service and meeting our legal obligations.

  1. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders.
  • Arrange delivery through our selected courier or delivery service.
  • Process payments and refunds.
  • Send order confirmations, payment updates and delivery notifications.
  • Respond to enquiries and provide customer support.
  • Manage customer accounts and order history.
  • Maintain and improve our website and shopping experience.
  • Detect, prevent or investigate suspected fraud and unauthorised transactions.
  • Comply with applicable legal, tax, accounting and regulatory requirements.
  • Send marketing communications where permitted by law and, where required, with your consent.

We do not intend to use your personal information for purposes unrelated to the operation of Kai.Ros without an appropriate lawful basis.

  1. PAYMENTS AND PAYMENT SERVICE PROVIDERS

Payments on our website may be processed through third-party payment service providers, including iKhokha and any other payment methods made available at checkout.

Your payment may be processed through the relevant provider’s secure payment system. Depending on the payment method, the provider may collect and process payment card details, banking information, authentication information and transaction data.

Kai.Ros does not intend to store customers’ full payment card details on its own website servers. However, payment-related information such as transaction references and payment status may be retained for order management, reconciliation and accounting.

Payment providers process information in accordance with their own terms, privacy policies and security procedures.

Customers should review the relevant payment provider’s privacy information when using its services.

  1. SHARING YOUR PERSONAL INFORMATION

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

  • Payment providers, to process transactions and refunds.
  • Courier and delivery providers, to deliver orders.
  • Website hosting and technical service providers, to maintain and operate our website.
  • Email and communication providers, to send order notifications and respond to enquiries.
  • Professional advisers and authorities, where disclosure is reasonably necessary to comply with legal obligations or protect our lawful interests.

We aim to share only the information reasonably necessary for the relevant purpose.

We do not sell customers’ personal information to third parties.

Where service providers process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and information-security safeguards are in place.

Some service providers may process or store information outside South Africa. Where applicable, we will take reasonable steps to ensure that such transfers comply with POPIA.

  1. COOKIES AND WEBSITE TECHNOLOGIES

Our website uses WordPress and WooCommerce to provide online shopping functionality.

Cookies and similar technologies may be used to:

  • Keep products in your shopping cart.
  • Maintain checkout and session information.
  • Remember relevant website preferences.
  • Support customer account functionality.
  • Help us understand website performance and usage, where applicable.

Some cookies are necessary for the website to function correctly. Other cookies or tracking technologies may be used depending on the services and plugins enabled on the website.

You can manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect shopping cart, account or checkout functionality.

Where required by applicable law, we will provide appropriate information or choices concerning non-essential cookies and tracking technologies.

  1. DATA SECURITY

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

These measures may include website security controls, access restrictions, software updates and the use of secure connections and third-party payment systems.

However, no online system or electronic transmission can be guaranteed to be completely secure.

If a security compromise occurs, we will take appropriate steps in accordance with applicable legal requirements.

  1. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.

Order, transaction and accounting records may need to be retained for statutory or business purposes. Information that is no longer required will be securely deleted, destroyed or de-identified where appropriate and reasonably practicable.

  1. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction or updating of inaccurate or incomplete information.
  • Request deletion of information where legally permissible.
  • Object to certain forms of processing where permitted by law.
  • Object to direct marketing communications or withdraw consent where applicable.
  • Lodge a complaint with the Information Regulator of South Africa.

We may need to verify your identity before responding to a request. Certain information may need to be retained where required by law or necessary to establish, exercise or defend legal rights.

  1. THIRD-PARTY WEBSITES AND SERVICES

Our website may use or link to third-party websites and services, including payment providers and delivery services.

Those third parties may have their own privacy policies and terms. Kai.Ros is not responsible for the privacy practices of independent third-party websites, and customers should review their policies when using those services.

  1. CHILDREN’S INFORMATION

Our online store is intended for customers who can legally enter into the relevant transactions. We do not knowingly seek to collect children’s personal information unlawfully.

Where personal information relating to a child is processed, we will do so only where permitted by applicable law and with any required authorisation.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, service providers or legal obligations.

The latest version will be published on this page, with the updated date shown above.

  1. CONTACT KAI.ROS

For privacy-related enquiries, access requests or corrections to personal information, please contact us using the contact details published on our website.

Privacy contact: info@kai-ros.co.za

Business: Kai.Ros

We will review and respond to privacy enquiries in accordance with applicable legal requirements.

  1. INFORMATION REGULATOR

If you believe that your personal information has been processed unlawfully, you may also contact the Information Regulator of South Africa through its official website: https://inforegulator.org.za/

KAI.ROS — WEAR YOUR MOMENT

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